Parking and Access Services Updates

Service Updates

As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our co-workers, customers and communities.

Our communities are working hard to prevent the spread of COVID-19, and to support these efforts the Access desk is closed to customers until further notice to support social distancing efforts and based on recommendations from local health authorities. Our Customer Support Team is available from 10 AM – 4 PM for in person support of Lost & Found and parking services, and 8 AM – 4 PM for phone support, Monday-Friday. Given the current situation, our Customer Support Team is experiencing higher than usual contact volumes and we appreciate your patience on wait times for phone and email contacts.

Departmental Updates:


All permit holder parking fees, including those for students, faculty and staff are reinstated since September 1, 2020. Read more.


We are currently receiving UBCcard applications made on-line only. Once ready, cards will be available through Curbside Pick up. Apply for a UBCcard at

Key Issuance

Key requests must be made by designated departmental administrators. New key requests will be available for for pick up by booking only. If you would like to pick up an old key request please e-mail to arrange pick up.

Key Returns

We encourage anyone that will be returning to campus for work or school in the near future to retain their UBC keys; however, for customers that do not plan to be back on Campus we do have a return process in place.

ON CAMPUS: A drop box for key returns is available at the Access Curbside office located at bottom level (Northwest side) of Health Sciences Parkade at 2250 Health Sciences Mall. The drop box is available during Access Curbside hours posted at Keys must be sealed in an envelope (available at the location) along with your name, phone/email, and UBC ID#.

Key returns will be processed for refund within 14 days.

REMOTE RETURN: Keys may be mailed for processing. Please mail keys in a padded mail envelope and include your name, phone/email, and UBC ID#

Mail to:

UBC Parking

6200 University Boulevard.

Vancouver, BC Canada V6T 1Z4

Lost and Found

The UBC Lost and Found is resuming operations on January 4th 2021. Only keys, IDs and valuable items found within 7 days will be accepted.

For more information access

Thank you again for your patience and understanding.