Help & Support

Have a question? Use the FAQ below, shoot us an email at parking.support@ubc.ca or give us a call at 604.822.6786.

For event-related enquiries, please email us at parking.events@ubc.ca. If you have an event and need parking, please fill out a request form and email it. 

Q: I'm attending graduation. Where do I park?

Those attending and participating in convocation are encouraged to park at Rose Parkade. For permit holders, please note that the Rose Parkade is closed during convocation. As such, permit holders are encouraged to park at Fraser Parkade as an alternative.

Q: I am an Acadia resident. How do I purchase a permit specific to this residence?

For Acadia permit inquiries, please contact parking.support@ubc.ca.

Q: Do I have to buy a new permit if I am driving a different vehicle that is not associated with my current permit?

A: No, you may add up to five vehicles to a permit on your Parking Account. It is recommend to remove a temporary vehicle from your Parking Account as soon as you are no longer driving the vehicle, to avoid possible tickets by future users.

Q: Can I remove a license plate from my Parking Account that is associated with a ticket?

No, you will only be able to remove license plate numbers that do not have any outstanding tickets from your account. We recommend customers do not add a vehicle’s license plate number to their parking account or permit unless they are positive that the license plate number do not have any outstanding tickets.

Q: I added a license plate to my Parking Account that already has a ticket. Do I become responsible for the ticket?

Yes, you are responsible for any tickets associated with license plate numbers that are added to your Parking Account. The ticket(s) may also prevent you from buying a new permit until the debt is paid.

Q: I disputed my ticket. How long should it take to receive a reply?

Response times vary depending on the volume of disputes received by the Parking Office. When a decision is made, you will receive a response to the mailing address or email address provided. Should the Traffic Notice be upheld, you will have 14 days from the date of the decision to pay the base amount of the Traffic Notice.